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NETWORK FIELD
ENGINEER
ROLE
The Briars Group is a specialist
outsourcing organisation, serving both UK and overseas
organisations. Employing around 35 staff, we specialise
in IT; accounting, payroll; tax and HR. We are one
of the UK’s longest established IT support companies.
This role is within the company’s
IT division, which serves both the Briars’ organisation
and clients. The successful candidate will be expected
to demonstrate proficiency in the troubleshooting
and resolution of server and network hardware and
software. The role will combine installation and support
activities at client sites with telephone technical
support. The successful candidate will possess a good
knowledge of Windows server and PC/laptop systems,
networking technologies and a methodical and structured
approach to problem solving.
RESPONSIBILITIES
- Identification and resolution of hardware and software
faults on Windows server systems and network peripherals
- First and second level telephone technical support
on Windows server and PC operating systems and hardware
- Testing and repair of server hardware and network
peripherals
- Installation and configuration of Windows sever
operating systems and system software
- Identification and resolution of faults on broadband
hardware and software
- Identification and resolution of faults on wired
and wireless networking hardware
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A minimum of 3 years network
support experience
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A previous customer facing or
customer support role is essential
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A clean driving licence is
essential.
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A minimum of 5 GCSEs at grade
C or above including English and Maths
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Degree level qualification
preferred.
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MCSE qualifications preferred
The ability to install, configure and troubleshoot:
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Server hardware(RAID arrays,
tape devices, network adapters, UPS)
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Windows Server 2003/2008 (inc.
SBS versions) and Exchange Server 2003/2007
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Network hardware (switches,
routers, firewalls including wireless devices)
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Server anti-virus software
(McAfee, ESET)
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Backup software (Symantec Backup
Exec)
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TCP/IP networking and LAN and
WAN technologies
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Organised,
accurate with attention to detail
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Ability
to work constantly to tight deadlines and with changing
priorities
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Must
be a team player and able to work on own initiative
Because of the changing nature of
our business your job description will inevitably
change. You will, from time to time, be required to
undertake other activities of a similar nature that
fall within your capabilities as directed by management.
For an exciting job with
a great team, please e-mail hr@briars.net
enclosing full CV and salary details. Or write to:
Catherine Smith, HR Manager, The Briars Group Ltd,
Standard House, Weyside Park, Catteshall Lane, Godalming,
Surrey, GU7 1XE.
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